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Heat Pump Upgrade

A heat pump upgrade can save you money as you use less energy to heat and cool your home with a more efficient model. Qualified customers can have existing heat pump equipment replaced with a more energy efficient heat pump and receive a rebate for the qualifying upgrade.

The Heat Pump Upgrade program is closed to new participants. To be eligible for a rebate, the service must have been completed by a participating contractor by December 24, 2016 and the rebate application must be either postmarked or submitted online by February 7, 2017.

It is the responsibility of the customer to ensure all additional requested documents are submitted along with your application package for the rebate to be successfully processed.

For questions, please call 1-888-366-8280.

Benefits of Participation

Dominion Virginia Power’s Heat Pump Upgrade helps customers manage energy costs. This program can help reduce energy usage while improving the efficiency of your home. The incentive for the upgrade can offset the cost of a more efficient system.

Measure Customer Incentive

Note: One upgrade rebate per unit.
Upgrade (14.5+ SEER / 8.2+ HSPF) $200
Upgrade (16+ SEER / 8.7+ HSPF) $250


This Program is open to Dominion Virginia Power residential customers living in single-family residences, townhomes, mobile homes, and multi-family (apartments and condos) dwellings with an electric heat pump.

Ductless Mini-Split systems and Geothermal Heat Pumps are also eligible for the program rebate, but Packaged Terminal Air Conditioners (PTAC) are not eligible. Newly constructed homes can qualify if the heat pump SEER rating is 15 or greater.

Customer must be on a residential rate schedule. Customers must also be responsible for the electric bill and either own the home or be able to secure permission from the owner to have the upgrade completed. Units with gas/oil/non-electric or dual fuel do not qualify. Units installed as a replacement for equipment other than all electric equipment do not qualify.

Form Submission Details

Mail form to:

Honeywell Smart Grid Solutions

Offer H544912

P.O. Box 130016
El Paso, TX 88513-0016

Note: Be sure to include a copy of your receipt and AHRI certificate when you submit the form. Failure to include the offer number with the address (H544912) could delay processing of your application or possibly result in non-payment.

Rebate Details

You will receive a confirmation email the day your rebate information is received. After you receive this email, you can check your rebate status using Manage Your Account or by calling 1-888-366-8280. Your rebate check will be mailed directly to you, unless you choose to assign the rebate directly to your contractor. Go here for terms and conditions.

*Ask your contractor for details. Not all contractors offer the instant rebate option. Additional repairs or added refrigerant may cost extra.